General terms & conditions
These terms apply to goods ordered via the internet and over the phone.
The Seller is Toptie London trading at http://www.top-tie.com
2. Order process
2.1 Our display of products on our website is an invitation and not an offer to sell those goods to you.
2.2 An offer is made when you place the order for your products. Please see Customer Services - Placing an order for information on how to place an order (this includes a Frequently Asked Questions section) and as you go through the order process there is also a series of instructions. However, we will not have made a contract with you unless and until we accept your offer (see point 2.5 below).
2.3 We take payment from your card, when we process your order and have checked your card details. Goods are subject to availability. If we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given if you have already paid for the goods.
2.4 If you enter a correct e-mail address we will send you an order acknowledgement e-mail and order update e-mail(s). These are not order confirmation or order acceptance from us.
2.5 Unless we have notified you that we do not accept your order or you have cancelled it, order acceptance and the creation of the contract between you and us will take place at the point the goods you have ordered are despatched from our warehouse to be delivered to the address you have given us. It does not take place until that stage, even though we may have debited your card (see 2.3 above) or we have sent acknowledging e-mails (see 2.4 above). Very occasionally an error may occur resulting in the goods described on our website not being the goods actually available for sale. If this occurs your order will not be or have been accepted. We may ask you whether you wish to purchase other goods we may have available or the goods which may have been despatched to you in error. If so your order will be amended. Otherwise, we will treat any order as cancelled and any incorrect goods despatched will be collected for full refund.
2.6 The contract will be formed at the place of despatch of the goods.
2.7 All orders that you place on this website will be subject to acceptance in accordance with clause 2.5 of these terms and conditions.
2.8 We do not file details of your order for you to access please print out these terms and conditions and the order acknowledgement for your own record.
3.1 Payment may be made by any single one of the methods indicated on our website, we are unable to process orders with more than one method of payment. If paying by giftcard for delivery elsewhere, please make sure that you have enough money available to spend on it before placing your order otherwise we will be unable to accept it.
3.2 You will be charged the current price for buying goods from our website at the date you place your order. All prices are displayed on our website.
3.3 A delivery charge will be applied at checkout, please view our delivery charges.
3.4 We do our best to make sure that prices are correctly shown but very occasionally an error may occur. If this should happen, we will correct the price and ask you to confirm whether you still wish to purchase the goods at the correct price. If we are unable to contact you, we will treat the order as cancelled. We will not accept an order if there is a pricing error.